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Posts Tagged ‘support’

Protecting Your Account from Social Engineering

Tuesday, November 14th, 2017

LuxSci adds new technologies to protect your account from social engineering during support phone calls and chats.

Transcript

One of the biggest threats to your company’s security, its human error. Phishing attacks where people send email messages reporting to be from trusted sites that users click on and give away information. That’s the biggest threat. But what about social engineering?

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LuxSci Support: Rated 4.76 of 5 stars in 2017

Wednesday, October 11th, 2017

LuxSci’s State-of-the-Art Data Center

Monday, January 27th, 2014

Dedicated ServersLuxSci is a small and efficiently run company that is focused on and specializes in premium email services.  While we do not have “our own” data centers like some of the “big boys”; we utilize the services of one of the most respected and reliable managed server providers around — Rackspace.  We have been with Rackspace for 13 years. Prior to that we tried out a few of the cheaper providers and found that the support and/or the quality of the hardware and network was not up to our standards.  Rackspace is like an extension of our IT department, helping us to provide the most reliable and redundant services available.

One of our long time clients has remarked that we have a “formula for success” that we shouldn’t change.  We attribute this to the combination of our software, our people, and our infrastructure. In this article, we’ll discuss how LuxSci utilizes Rackspace and how our software and support solutions are complemented and enhanced by Rackspace’s reliability, security, and support.

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Rest assured, we have your back

Wednesday, September 11th, 2013

Crisis averted and business as usual

Things we take for granted restored.

It was touch and go for a few hours…

Our domain expired, our email bouncing,

No one knew what the problem was,

Just that money was rolling out the door.

 

A quick call … a short wait …

Expertise on our side once more.

Moments later we knew truth

Our mistake revealed,

Never to repeat.

 

Crisis averted and business as usual.

Things we take for granted restored.

Next time, you know what we’ll do?

Call LuxSci and be back online once more.

LuxSci: Safe Email – No Zombies

Wednesday, April 4th, 2012

We have been deliberating what constitutes the essence of LuxSci recently.  We have many features and services and have grown considerably over the years.  Saying what we do and what sets us apart succinctly has become an increasing challenge.

In the end, it came down to skipping our long list of features and services and all of the adjectives that we feel describe ourselves and our goals, and focusing on the fundamentals:

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